SHIPPING POLICY
Effective Date: May 13, 2025
At HILS America, we aim to deliver your guitar safely and quickly. Here’s everything you need to know about how we ship.
1. Processing Time
Orders are typically processed within 1 business day. Custom-built or backordered guitars may take longer—estimated delivery time will be provided at checkout or via email. If your order is listed as a pre-order that means that the item has sold out and is not currently in stock, but more items are on the way. Please see the product listing for approximate delivery time.
2. Shipping Regions
USA: Free shipping on orders over $40.
Canada & Mexico: Flat rate of $79 for one guitar.
International: Please enter your address and you will see the shipping cost at checkout before the payment step.
3. Carriers Used
We primarily ship via UPS. Tracking information will be sent via email once your order is fulfilled.
4. Delivery Times
USA: 2–7 business days depending on your location.
Canada/Mexico: 5–10 business days.
5. Shipping Damage
If your instrument arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and the product. Email us at info@hilsamerica.com
6. Inquiries
Email info@hilsamerica.com for any questions about your order or shipping status.