Frequently Asked Questions


  • HILS America is the North American distributor for HILS Guitars, and we do things differently.

    We hold firm to the idea that everyone deserves to play a great guitar. So, we took action when instrument prices started going through the roof in our area, and the only other options were inferior guitars drop-shipped from overseas.tion text goes here.

  • We accept the following credit and debit cards: Amex, MasterCard, Visa, Discover, JCB, Union Pay, Diners Club

  • Buying online is safe when you stick to well-known and reputable e-commerce websites like Hils America.

  • Yes, you can track your orders on Hils America. Once your order is shipped, you will receive a Email with tracking number and instructions on how to monitor the delivery status.

  • To return a product on Hils America, contact Us at info@hilsamerica.com, provide the reason for the return as well send us a Photo or video, and follow Our specific return instructions, including packaging and shipping the item according to their guidelines.

  • Orders typically ship to the US within 2 to 7 business days.

  • The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose:  SSL Protocol - When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.